Contacting VWR

When you have questions, please don't hesitate to get in touch with us. We are here to provide the information you need about VWR products, services, and our Web site.

Listed below are several convenient ways to contact us for assistance.


Live Chat

How do I use Live Chat?

Select the "Live Chat" button, and a dialogue window will open. Type your question and click "Send." VWR will confirm that you have been connected with a Live Chat agent, who will begin a dialog with you in order to answer your question(s).


Who will respond to my questions during a Live Chat session?

A member of VWR's Customer Service, Technical Product Support, or Website Technical Support team will respond based on the subject of your questions.


Where is Live Chat available?

Once you log in to VWR.com, you'll find the "Live Chat" button on:

  • Ordering pages (like Order Status, Shopping Basket, and Checkout)
  • Information request pages (such as Certificates and MSDS)
  • VWR Collection product pages supported by the Technical Product Support team

When is Live Chat available?

8:30 a.m. to 8 p.m. (EST), Monday through Friday.


VWR Customer Service

How do I contact VWR Customer Service?

Call 1-800-932-5000.


Technical Product Support

How do I contact the VWR Technical Product Support team?

Call 888.VWR.LINE (888.897.5463) or e-mail TechnicalProductSupportNA@vwr.com.

After calling the number above, enter one of the following numbers based on the subject of your call:

  • Enter 1 for Chemicals
  • Enter 2 for Chomatography/Filtration
  • Enter 3 for Life Science
  • Enter 4 for Safety
  • Enter 5 for Healthcare & General Lab Supplies
  • Enter 6 for Equipment & Instruments

If possible, please be ready to provide a catalog number, batch/lot/serial number (if relevant), and your contact information.


How quickly will my question be answered?

  • Within three business hours of your call
  • Within two business days of your e-mail

When can I call VWR Technical Product Support?

8:30 a.m. to 4:30 p.m. (EST), Monday through Friday.


Website Support

How do I contact the VWR Website Technical Support team?

Call 1-888-320-4357 or e-mail solutions@vwr.com.


Avantor Services

How do I contact Avantor Services?

Call 888.793.2300 or e-mail services@avantorsciences.com.

What can Avantor Services help me with?

Warranty claims and calibration & validation services.


Feedback

How do I send feedback to VWR?

The Contact menu in the top navigation bar features a "Feedback" link. After selecting "Feedback," complete the form on the Contact Us page and click "Submit." A VWR representative will respond as soon as possible.